(08) 9384 4426

FAQ

  • How do I book an appointment?

    You can phone the Mosman Park Medical Centre during working hours. Or you can make an appointment booking on-line via the 'Book Appointment' button on the website, which can be accessed via mobile and tablet. In addition, you can also visit our profile on Health Engine to book your appointment.
  • What are your practice hours?

    Monday: 8:30am – 5:30pm
    Tuesday: 8:30am – 5:00pm
    Wednesday: 8:30am – 6:00pm
    Thursday: 8:30am – 5:00pm
    Friday: 8:30am- 5:00pm
    Saturday: 8:30am – 11:00am
    Sunday: Closed
    Public Holidays: Closed
  • What if I have an emergency and you are not open?

    If you phone out of hours on our number 9384-4426, your call will be redirected to our after- hours locum doctor who will come to your home. Alternatively, go straight to an Emergency Department or phone for an ambulance:

    Urgent phone number: 000
    Non-urgent phone number: 9334-1234
  • Where are you located?

    We are tucked away in a convenient, but not-too-obvious position in Harvey St, Mosman Park; opposite the Mosman Park Shopping Centre. Please see our map and contact details on the Homepage.
  • What are your billing arrangements?

    We are a Private Billing Practice. This means settlement of your private account happens on the day of your visit to your doctor. Medicare now offers an instant refund of your Medicare rebate directly into your account when you pay at Reception. Payment can be made by cash, credit card or EFTPOS.
  • Why do some doctors bulk bill at your Practice if it is a Private Billing practice?

    Our doctors are professional General Practitioners who, while working as a collaborative health care team, also work autonomously within the Practice. Because of this doctors make decisions about who, why, when and how they will charge for their experience and health care management. This can vary depending on many factors. You are most welcome to discuss payment with your doctor if you need to.
  • What if I am having financial issues?

    If this is the case, please talk to your doctor. Each doctor works autonomously in this practice; and she/he is the one to discuss such matters. Please Note: Our Receptionists do not have information on doctor billing decisions. They will kindly suggest you to discuss your situation with your doctor.
  • How do I get a new prescription?

    Initially, it is best to discuss this with your doctor. There may be a particular reason for you seeing your doctor first. Your doctor and you can discuss the situation and do what is right for you.
  • Can I get my test results over the phone? How do I get my test results?

    Results are confidential and cannot be given over the phone. Only the doctors and Practice Nurses have access to patient medical records.

    You usually get your test results by seeing your doctor. So please book an appointment to see your doctor. We need to ensure that you receive accurate results and advice.

    Please Note: Our reception staff don’t have access to medical records.
  • Can I phone/email my doctor?

    You can call Reception and leave a message if it is urgent; or if the doctor is expecting you to call. Generally, doctors don’t receive patient calls when they are consulting. The Reception staff will pass on the message to the doctor. You may receive a call from the doctor; but it may not be until the end of the day. Please indicate if you need urgent assistance so that Reception Staff can transfer your call to the Practice Nurse for immediate advice. If you feel you are in an immediate and impending emergency, please call 000 for assistance first. We have chosen not to use email correspondence or other social media correspondence with our patients. We feel the risk of breach of confidentiality is too great.
  • Can I see one doctor regularly and not a different doctor every time I visit?

    Yes, you can get to know and see a doctor that you feel suits your health care needs. You can then stay with that doctor as your own personal doctor; or see another doctor if you wish. It is entirely up to you.
  • Do you have any female doctors at your Practice?

    Yes. Please look at our Doctor profiles and choose a doctor that suits your needs.
  • Can I see a lady doctor for some issues if I prefer, rather than my regular GP?

    Yes, you can. Just ask at Reception and this will be arranged for you. Or look in our Doctor Profiles and choose one of our very experienced female doctors.
  • Where/how can I give feedback about my visit to your Practice?

    You can give feedback by 1) a Suggestions/Feedback Box which is located in Reception, 2) by phone, or 3) personally coming in and asking to speak to the appropriate person. We do not have a Practice email because our aim is to ensure and maintain patient confidentiality and privacy at all times. If you are not satisfied you may wish to contact the following: Health & Disability Services Complaints Office PO Box B61 Perth WA 6838 Complaints & Enquiries: (08) 6551 7600 Admin. (08) 6551 7620 Facsimile: (08) 6551 7630 Free Call 1800 813 583 Email : mail@hadsco.wa.gov.au Website: www.hadsco.wa.gov.au
  • How can I be sure my medical records are kept private and confidential?

    Your medical notes are strictly confidential. Only our Health Care Professionals (doctors, Practice Nurses) have access to these. They can only be accessed in the Practice. They are kept secure and will only be released to third parties, or you, with your signed consent. We abide by the National Privacy Principles available at: http://www.privacy.gov.au/health/index.html
  • What are your fees?

    A normal consultation is $80 and the refund from medicare is $38.20. If your consult is complicated or long the fee is $140 (refund is $73.95). The refund amount is also the bulk bill amount. On Saturdays mornings and after 6 pm weekdays there is an $8 surcharge